Effective Date: 2 September 2026

Terms & Conditions

Effective Date: 2 September 2026

Welcome to Swaad N Tadka. By accessing or using our website, placing an order, or purchasing our products, you agree to be bound by the following Terms & Conditions. Please read them carefully before using our website.

1. About Swaad N Tadka

Swaad N Tadka is a food brand offering traditional and homemade-style food products, including pickles, makhana, thekua and other products as listed on our website.

Throughout these Terms & Conditions, “Swaad N Tadka”, “we”, “us”, or “our” refers to Swaad N Tadka, and “you” or “customer” refers to any person accessing our website or purchasing our products.

2. Use of Our Website

By using this website, you confirm that:

  • You are legally capable of entering into a binding agreement.

  • The information provided by you while placing an order is accurate and complete.

  • You will use the website only for lawful purposes.

  • You will not attempt to interfere with or damage the website or its security.

  • You will not use the website for fraudulent, abusive, or unauthorized purposes.

We reserve the right to restrict or terminate access to the website if we reasonably believe that these Terms have been violated.

3. Product Information

We make reasonable efforts to ensure that product descriptions, photographs, ingredients, nutritional information, prices, quantities and other product details displayed on the website are accurate.

However:

  • Product appearance may vary slightly from photographs due to lighting, packaging, manufacturing batches or screen settings.

  • As our products may be prepared in small batches, there may be minor variations in colour, texture, shape or taste.

  • Product availability is subject to change without prior notice.

  • We reserve the right to correct errors or update product information whenever necessary.

Customers should check the product label and packaging for the most current ingredient, allergen, storage and consumption information.

4. Ingredients and Allergens

Our products may contain or be processed in facilities where common food allergens are handled.

Customers with food allergies, intolerances or specific dietary requirements should carefully review the ingredient and allergen information before purchasing.

If you require clarification regarding the ingredients of any product, please contact us before placing your order.

5. Orders

When you place an order through our website, you are making an offer to purchase the selected products.

After receiving your order, we may send an order confirmation. An order will be considered accepted once we confirm or process the order.

We reserve the right to cancel or refuse an order in circumstances including, but not limited to:

  • Product being unavailable.

  • Incorrect pricing or product information.

  • Incorrect or incomplete customer information.

  • Suspected fraudulent or unauthorized transactions.

  • Delivery restrictions.

  • Circumstances beyond our reasonable control.

If an order is cancelled after payment has been received, the eligible amount will be refunded through the applicable payment method.

6. Prices and Taxes

All product prices displayed on the website are in Indian Rupees (₹).

Prices may be changed at any time without prior notice.

Applicable taxes, shipping charges, COD charges or other charges, if any, will be displayed during the checkout process or communicated to the customer before order confirmation.

7. Payment

Payments may be processed through third-party payment gateways and other payment methods made available on our website.

Swaad N Tadka does not directly store your complete debit card, credit card, UPI or banking credentials.

Payment transactions are subject to the terms and policies of the relevant payment service provider.

If a payment is deducted from your account but the order is not successfully placed, please contact us with the relevant transaction details so that we can verify the payment status.

8. Shipping and Delivery

We aim to dispatch orders within the estimated processing time displayed on the website.

Delivery timelines are estimates and may vary depending on:

  • Delivery location.

  • Courier availability.

  • Weather conditions.

  • Public holidays.

  • Operational delays.

  • Natural disasters or other circumstances beyond our control.

Once an order has been handed over to the courier/logistics partner, delivery is subject to the courier company's service conditions.

Customers are responsible for providing a correct and complete delivery address and contact number.

If an order cannot be delivered because of an incorrect address, unavailable recipient, refusal to accept delivery, or repeated delivery attempts, additional shipping charges may apply for re-shipment.

9. Inspection at Delivery

Customers are encouraged to check the outer package at the time of delivery.

If the package appears damaged, tampered with, leaking or otherwise compromised, please take photographs/videos of the package before opening it and contact us as soon as possible.

For damaged, defective or incorrect products, supporting photographs/videos may be requested to help us investigate and resolve the issue.

10. Cancellation

Order cancellation may be requested before the order is dispatched.

Once an order has been dispatched, cancellation may not be possible.

To request cancellation, customers should contact us as soon as possible using the contact details provided on our website.

11. Returns and Refunds

Food products are generally not eligible for return once delivered due to hygiene and food-safety considerations.

However, if you receive:

  • A damaged product,

  • A leaking or compromised package,

  • An incorrect product, or

  • A product that appears to have been damaged during transit,

please contact us within the applicable period mentioned in our Refund & Return Policy.

We may request photographs, videos, order details and other information necessary to verify the issue.

Approved refunds will be processed through the applicable payment method, subject to the conditions of our Refund & Return Policy.

12. Refund Processing

Where a refund is approved, the refund will normally be initiated after verification of the claim.

The time taken for the amount to reflect in your account may depend on the payment gateway, bank or financial institution.

Shipping charges, COD charges or other fees may not be refundable unless specifically applicable under our Refund & Return Policy.

13. Product Storage and Consumption

Customers are responsible for following the storage instructions printed on the product packaging.

Products should be stored as instructed and consumed within the stated best-before/use-by period.

Swaad N Tadka will not be responsible for product deterioration caused by improper storage, handling, exposure to unsuitable temperatures, contamination after delivery, or failure to follow the instructions on the product packaging.

14. Intellectual Property

All content available on the website, including but not limited to:

  • Brand name and logo

  • Product photographs

  • Graphics

  • Product descriptions

  • Text

  • Videos

  • Designs

  • Website layout

  • Marketing material

is owned by or licensed to Swaad N Tadka and is protected by applicable intellectual property laws.

You may not reproduce, copy, modify, distribute, publish, sell or commercially exploit our content without prior written permission.

15. User Reviews and Content

If you submit a review, photograph, testimonial, comment or other content to us, you confirm that:

  • The content is genuine and does not unlawfully infringe another person's rights.

  • You have the right to submit the content.

  • The content does not contain unlawful, abusive, misleading or defamatory material.

By submitting content, you grant Swaad N Tadka permission to use, reproduce, display and publish that content for marketing or promotional purposes, subject to applicable law.

We reserve the right to remove content that we consider inappropriate, misleading, offensive or inconsistent with these Terms.

16. Third-Party Services

Our website may use third-party services including payment gateways, logistics providers, analytics services, social media platforms and other service providers.

Your use of such third-party services may also be subject to their respective terms and privacy policies.

Swaad N Tadka is not responsible for the independent policies, practices or technical failures of third-party service providers.

17. Website Availability

We make reasonable efforts to keep our website available and functioning properly.

However, we do not guarantee that:

  • The website will always be available.

  • The website will be free from errors.

  • All website functions will operate continuously.

  • The website will be free from viruses or other harmful components.

We may temporarily suspend, modify or discontinue any part of the website for maintenance, upgrades or other operational reasons.

18. Limitation of Liability

To the extent permitted by applicable law, Swaad N Tadka shall not be liable for indirect, incidental, special or consequential losses arising from the use of our website or products.

Our liability relating to any product purchased through the website shall, to the extent permitted by law, be limited to the amount actually paid by the customer for the relevant product/order.

Nothing in these Terms is intended to exclude any liability that cannot legally be excluded under applicable law.

19. Force Majeure

We shall not be responsible for delays or failure to perform our obligations where such delay or failure results from circumstances beyond our reasonable control, including natural disasters, severe weather, pandemics, government restrictions, strikes, transportation disruptions, technical failures, supply-chain disruptions or other unforeseen events.

20. Privacy

Your use of our website is also subject to our Privacy Policy, which explains how we collect, use, store and protect information provided by you.

21. Changes to These Terms

We reserve the right to update or modify these Terms & Conditions from time to time.

Any updated Terms will be posted on this page with the revised effective date.

Your continued use of the website after changes are posted constitutes acceptance of the updated Terms.

22. Governing Law and Jurisdiction

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.

Any dispute arising in connection with these Terms or your use of the website shall be subject to the applicable courts and authorities having jurisdiction over the relevant matter.

23. Contact Us

If you have questions regarding these Terms & Conditions, orders, products, returns or other matters, please contact us through the contact details provided on our website.

Swaad N Tadka
Website: www.swaadntadka.com
Email: swaadntadka@gmail.com
Phone/WhatsApp: 9591267328
Business Address: W6 1202 Ahad serenity rysandra village doddamara road bangalore 560099